Do I have to pay for monthly support?
No, it’s optional. Tick the box when you enquire if you’d like us to host your website, keep it secure, track your visitors with analytics and make small changes. Without it, once your final payment is in, we send you your website files and a step-by-step handover guide. It shows you how to put the website live on your own free hosting, connect your domain and get your enquiry emails in about 20 minutes. If you get stuck, message us and we’ll talk you through it, and you can add support at any time.
Are there any hidden fees?
No. The build price is the full price for your package. Monthly support, the AI receptionist and Missed‑Call Text are optional extras, and anything else is quoted and agreed with you first.
How long does a website take?
Your website goes live within 7 days of you sending us your content: your text, logo and photos. If you need help with the words, we agree a timeline with you by email.
Can I get a refund?
Payments are non-refundable, with one exception. If we don’t get your website live within 7 days of receiving everything we need from you, we’ll give you a full refund, card fees included. Read our terms
Can I cancel support or an add-on?
Yes. Monthly support, the AI receptionist and Missed‑Call Text can all be cancelled. Message us at least 7 days before your current plan ends and it stops when that plan finishes. If we hear from you later than that, it carries on with the plan you originally bought. 12-month plans end on their own with no new charge. Payments already made aren’t refunded.
Is Google SEO included?
Yes, with every website. We write your page titles and Google descriptions, set up or update your Google Business Profile, add the business details Google looks for, submit your sitemap to Google Search Console and make sure your site is fast on mobile. Nobody can guarantee a ranking, but this gives you the best start. See exactly what’s included