Who we are and who these terms are for
In short: These terms cover every website and add-on we sell. They are for business customers only, so please don't order if you're buying for personal use.
Elevora Studios (“we”, “us”) is a web design studio based in the United Kingdom. Elevora Studios is a trading name of Jack Wiltshire, 8 Helvellyn Avenue, Ramsgate, Kent, CT11 0RS. You can contact us at elevorastudioss@gmail.com.
These terms apply when you order a website, monthly support or an add-on from us, and when you use this website. We sell to businesses, including sole traders, partnerships and companies. By placing an order you confirm you are acting for your business, trade or profession and not as a consumer.
If we agree anything different with you in writing, such as in a quote or proposal, that wording takes priority over these terms where the two conflict.
Our services
In short: We sell two website packages, optional monthly support and two optional add-ons. Prices are on our Services page.
Websites. The Essential Website costs £347 and the 3D Custom Website costs £547. Both are one-off prices and include Google SEO set-up.
Monthly support costs £27 a month and covers hosting, security updates, website analytics and small changes. Bigger changes, such as new pages, are quoted separately and agreed with you before any work starts.
AI receptionist answers your business phone calls, books jobs into your Google Calendar and texts you the details. It handles phone calls only. It is priced from £179 a month on a 12-month plan paid upfront.
Missed‑Call Text costs £97 a month. When you miss a call, the caller receives a text from your business and you receive an alert with their details. Callers who hide their number cannot be texted.
We are not VAT registered, so no VAT is added to our prices. We confirm the price and what is included in writing before you pay.
Payment
In short: You pay 50% of your website to start, and the other 50% before it goes live. Plans for monthly services are paid in advance. 1, 3 and 6-month plans renew automatically, and 12-month plans simply end when the term is over.
We take payment by card through Stripe. Website packages are paid in two parts: a 50% deposit before we start work, and the remaining 50% before your website goes live. We don't put your website live until it's paid in full.
Monthly support, AI receptionist and Missed‑Call Text are paid in advance. 1-month, 3-month and 6-month plans are paid upfront for each term and renew automatically for the same length of time, on the same date. 12-month plans are paid upfront and do not renew. They end automatically at the end of the term with no further charge, and we will contact you before then to ask if you would like to continue.
If a payment for a monthly service fails or is late, we may pause that service until it is paid. We will tell you before we do this.
Prices on our website are in pounds sterling and are the full price, with no hidden fees. We will give you at least 30 days’ notice by email before we change the price of a service you already pay for.
Refunds and our 7-day promise
In short: Payments are non-refundable, with one exception: if we don't get your website live within 7 days of receiving everything we need, you get a full refund, including the card fees.
All payments are non-refundable once made, including if you change your mind, no longer need the service, or do not use it. This applies to website packages, monthly support and add-ons, and to any time left on a plan when you cancel.
Our 7-day promise. If we do not get your website live within 7 days of receiving everything we need from you, as set out in “How we build your website”, you can ask for a full refund of your website package. We refund the whole amount you paid, including any card processing fees, so you get back exactly what you paid. Days we spend waiting for you, for example for content, answers or access to your domain, do not count towards the 7 days. Ask for the refund by email within 14 days of the 7 days ending, and we will process it through Stripe within 5 working days. Your bank may then take a further 5 to 10 working days to show it on your account.
This does not affect anything that cannot be excluded by law.
Cancelling support and add-ons
In short: Monthly support and both add-ons can be cancelled. Message us at least 7 days before your current plan ends, or it carries on with the plan you bought. 12-month plans end on their own.
This applies to monthly support, AI receptionist and Missed‑Call Text. These are paid in advance for the plan you choose, and 1-month, 3-month and 6-month plans renew automatically on the plan you originally bought.
To cancel, email us at elevorastudioss@gmail.com at least 7 days before your current plan ends. The service then stops at the end of the plan you have already paid for, and you will not be charged again.
If we hear from you less than 7 days before your plan ends, it renews once more on the same plan, for example another month on a 1-month plan or another 3 months on a 3-month plan, and then stops at the end of that term.
12-month plans do not need cancelling. They end automatically at the end of the term with no further charge. We will contact you before the term ends to ask if you would like to continue.
When monthly support ends, we will send you your website files and help you move your website to your own hosting, free of charge, once all payments are up to date.
How we build your website
In short: Send us your words, logo and photos, and we'll have your website live within 7 days. We'll show you the design before we build it.
Your website goes live within 7 days of us receiving everything we need from you, including your text, logo, photos and access to your domain. If you need help with your text, or if we are waiting on anything from you, we will agree a new timeline with you by email.
We will show you the design before we build the site and make reasonable changes you ask for at that stage. Changes after your website goes live are covered by monthly support, or quoted separately.
The first year of your domain name is included in your package price, and we register it in your name. After the first year, the domain renews at the registrar’s standard price, which you pay unless we agree otherwise in writing.
Your responsibilities
In short: Give us accurate information and only send us content you have the right to use.
You agree to give us accurate information, reply to our questions in good time, and only send us text, images, logos and other content that you own or have permission to use. You are responsible for making sure the content on your website is accurate and lawful, including any claims you make about your business.
For the AI receptionist and Missed‑Call Text, you are responsible for checking the bookings and messages you receive and for following up with your customers.
Google SEO
In short: Every website comes with a full Google SEO set-up, including your Google Business Profile. Nobody can promise a particular position on Google.
Every website includes Google SEO set-up, which covers:
- unique page titles and Google descriptions for every page, written around your services and area
- a clean page structure with clear headings and readable web addresses
- setting up or updating your Google Business Profile and linking it to your website
- business details code that tells Google your name, address, phone number, opening hours and services
- a sitemap, submitted to Google Search Console
- fast, mobile-friendly pages with compressed images
- short descriptions for every image
- proper previews when your website is shared on social media
Google may ask you to verify your Business Profile yourself, for example by video or a postcard. We will guide you through it.
Ongoing SEO, blog posts, backlinks and paid Google Ads are not included, and can be quoted separately. Search rankings depend on Google and on things outside our control, such as your competitors, so we do not guarantee any ranking, amount of traffic or number of enquiries.
AI receptionist and Missed‑Call Text
In short: Our call tools work hard for you, but technology isn't perfect, so check what they send you.
The AI receptionist uses artificial intelligence to talk to your callers. It is built to be accurate, but it can occasionally misunderstand a caller or make a mistake. We are not responsible for bookings, information or work lost because of a mistake by the AI receptionist, a phone network or a calendar service.
Each AI receptionist plan includes a monthly allowance of call minutes: 300 minutes on the 1-month plan, 400 on the 3-month plan, 500 on the 6-month plan and 600 on the 12-month plan. Allowances reset each month and unused minutes do not roll over. If you reach your allowance, the AI receptionist stops answering until the allowance resets, and calls ring your own phone instead. We never charge extra for going over.
Missed‑Call Text sends service messages about the call only. We do not use it to send marketing to your callers.
Who owns what
In short: Once you've paid in full, the website is yours to use. You keep your own content, and we may show your site in our portfolio.
You keep ownership of all the content you give us. Once you have paid in full, you may use the website we build for you for your business for as long as you like.
We keep ownership of our own tools, code, templates and 3D effects, and we may reuse them for other clients. We may show your website in our portfolio and on social media unless you ask us not to.
The designs, code, logo and written content on this website belong to us. You must not copy them to use as your own.
Our liability
In short: If something goes wrong, the most we'll pay is what you paid us in the last 12 months, and we're not responsible for lost profits.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
Otherwise, we are not liable for loss of profits, sales, business, data or opportunity, or for any indirect loss. Our total liability to you for everything we do under these terms is limited to the amount you have paid us in the 12 months before the claim.
We are not responsible for delays or problems caused by things outside our reasonable control, such as outages at hosting, phone or calendar providers.
Ending our work together
In short: We can pause or stop a service if payments aren't made or these terms are broken.
We may pause or end a service if you do not pay, if you seriously break these terms, or if you use our services for anything unlawful. We will tell you first by email where we reasonably can.
The sections on payments, refunds, ownership and liability still apply after our work ends.
Using this website
In short: This website is for general information. Our work examples are concepts we designed ourselves.
We keep the information on this website accurate and up to date, but it is for general information only. The examples on our Work page are concept designs made by us to show what we can build, not client projects, unless clearly stated.
Where we link to other websites, we are not responsible for their content.
Changes, complaints and the law
In short: If we change these terms we'll update this page. If you're unhappy, email us first. English law applies.
We may update these terms. The date at the top shows when they last changed. For services you already pay for, we will email you at least 30 days before a change affects you.
If you are unhappy with anything, please email us at elevorastudioss@gmail.com and we will try to put it right.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.